You just unboxed your new Popglory smartwatch, ready to track your steps and monitor your heart rate. But instead of syncing smoothly with your phone, it just sits there, stubbornly refusing to connect. Frustrating, right?
This connection hiccup is actually one of the most common issues Popglory users face. The good part is that most connection problems stem from simple causes that you can fix yourself in minutes. In this guide, you’ll learn exactly why your Popglory smartwatch won’t connect and how to get it working again without needing professional help.
What Connection Problems Look Like
When your Popglory smartwatch refuses to connect, it typically shows up in a few different ways. Your phone might detect the watch but fail to complete the pairing process. Sometimes the watch connects briefly, then disconnects repeatedly throughout the day. Other times, the app simply can’t find your watch at all, even though Bluetooth is turned on.
These connection issues prevent you from accessing the features you bought the watch for. Your fitness data stays trapped on the device instead of syncing to your phone. Notifications stop coming through. Sleep tracking becomes useless because the data never makes it to the app where you can actually view and analyze it.
The underlying problem usually involves communication between your watch and phone via Bluetooth. This wireless connection needs several conditions to work properly. Your watch needs adequate battery power to maintain the signal. Your phone’s Bluetooth must be functioning correctly. The FitCloudPro app, which Popglory watches use, needs proper permissions to access Bluetooth and run in the background.
Ignoring connection issues means missing out on the core functionality of your smartwatch. You essentially end up with an expensive watch that only tells time. Plus, if the problem stems from a firmware bug or corrupted pairing data, it can worsen over time, making your watch increasingly unreliable until it stops working altogether.
Popglory Smartwatch Not Connecting: Common Causes
Connection failures rarely happen without reason. Understanding what typically causes these problems helps you fix them faster and prevent future issues.
1. Bluetooth Interference or Range Issues
Your Popglory watch uses Bluetooth technology to talk to your phone, and Bluetooth has its limits. The typical range is about 30 feet, but walls, furniture, and other obstacles cut that distance down significantly. If you walk into another room while your phone stays put, the connection drops.
Electronic devices create invisible interference that disrupts Bluetooth signals. Microwaves, wireless routers, baby monitors, and even other Bluetooth devices competing for the same frequency can cause problems. I’ve seen cases where someone’s smartwatch worked fine at home but failed completely at their office because of all the wireless equipment nearby.
Your environment matters more than you might think. Crowded places with lots of active Bluetooth devices create a chaotic signal environment. Think about a gym with dozens of people wearing fitness trackers and wireless headphones. All those devices broadcast signals simultaneously, and sometimes your watch gets lost in the noise.
2. Outdated or Corrupted App Software
The FitCloudPro app acts as the bridge between your watch and phone. When this app has outdated software, compatibility issues arise. Your watch might be running newer firmware that the old app version doesn’t recognize properly, or vice versa.
App corruption happens more often than people realize. Maybe your phone crashed during an app update. Perhaps a conflicting app interfered with FitCloudPro’s files. Sometimes phones automatically clear app data to free up storage, which can corrupt important pairing information.
3. Low Battery on Watch or Phone
A dying battery affects more than just how long your device runs. As your Popglory watch battery drops below 20%, it enters power-saving mode to extend the remaining charge. This mode reduces Bluetooth transmission strength to conserve energy, making connections unstable or impossible.
Your phone behaves similarly when battery levels get critically low. Modern smartphones throttle background processes and limit Bluetooth activity to squeeze out a few more minutes of life. If both your watch and phone are running low simultaneously, they simply can’t maintain the constant communication needed for a stable connection.
4. Incorrect App Permissions
Android and iOS require apps to request permission before accessing system features like Bluetooth, location services, and background activity. Many people deny these permissions during initial setup without realizing how crucial they are. Your FitCloudPro app needs Bluetooth permission for obvious reasons, but it also needs location permission because Bluetooth scanning is linked to location services in both operating systems.
Background app activity permission is equally critical. Without it, your phone force-closes FitCloudPro when you switch to other apps. The watch can’t maintain a connection to an app that isn’t running. Notification permissions matter too because the watch can’t receive alerts if the app isn’t allowed to access them.
5. Existing Pairing Conflicts
Your Popglory watch might be trying to connect to another phone it was previously paired with. Smartwatches typically remember their last connection and attempt to reconnect automatically. If you recently upgraded phones or if someone else paired the watch with their device temporarily, that old pairing data causes conflicts.
Multiple devices in Bluetooth memory create confusion. Maybe you paired your watch with both your personal phone and work phone. The watch now tries to connect to whichever device it sees first, which might not be the one you want. This split-brain problem prevents stable connections because the watch keeps switching between devices.
Popglory Smartwatch Not Connecting: How to Fix
Fixing connection problems usually takes less time than you spent worrying about them. These solutions work for most Popglory models and require no special tools or technical knowledge.
1. Restart Both Devices
Turning your watch and phone off and back on clears temporary memory glitches that interfere with Bluetooth connections. Your phone accumulates background processes throughout the day, some of which might conflict with FitCloudPro. A restart gives both devices a fresh start.
Hold down your watch’s power button until you see the power menu, then select power off. Wait about 30 seconds before turning it back on. For your phone, use the normal restart procedure for your specific model. Once both devices are back on, open the FitCloudPro app and attempt to reconnect.
This simple step fixes connection issues about 40% of the time based on what I’ve seen with customer devices. The restart process doesn’t erase any data or settings, so there’s zero risk involved. If this doesn’t solve your problem, you’ve at least eliminated one possible cause and can move forward confidently to other solutions.
2. Clear Bluetooth Cache and Re-Pair
Your phone stores Bluetooth connection data in a cache that can become corrupted over time. Clearing this cache forces your phone to establish a completely fresh connection with your watch.
On Android, go to Settings, then Apps, find Bluetooth, and select Storage. Tap “Clear Cache” but not “Clear Data” unless you want to remove all Bluetooth pairings. On iOS, you’ll need to forget the device instead. Open Settings, tap Bluetooth, find your Popglory watch in the list, and tap the “i” icon next to it, then choose “Forget This Device.”
After clearing the cache or forgetting the device, restart your phone. Open the FitCloudPro app and go through the pairing process from scratch. Make sure your watch is in pairing mode, which usually involves holding the power button for a few seconds until you see a pairing indicator on screen. The fresh connection often resolves persistent linking problems that simple restarts couldn’t fix.
3. Update the FitCloudPro App and Watch Firmware
Software updates contain bug fixes specifically designed to resolve connection issues. Open your phone’s app store and search for FitCloudPro to see if an update is available. Install it even if the version number seems only slightly higher than what you have.
Updating your watch firmware requires a working connection, which creates a catch-22 situation. If you can get the watch to connect even briefly, open the FitCloudPro app immediately and check for firmware updates in the device settings section. Download and install any available updates before the connection drops again.
Sometimes you need to babysit this process. Keep your phone and watch close together, preferably within a few feet, during the update. Turn off other Bluetooth devices nearby to reduce interference. Plug your watch into its charger because firmware updates drain battery quickly and an interrupted update can cause bigger problems than a connection issue.
4. Check and Enable All Required Permissions
Open your phone’s settings and locate the FitCloudPro app in the apps list. Tap through to permissions and verify that every single permission is enabled. You need Bluetooth, Location, Physical Activity, Notifications, and Background Activity all set to “Allow” or “Always.”
Location permission confuses many users because it seems unrelated to a smartwatch, but both Android and iOS link Bluetooth scanning to location services for privacy reasons. Without location access, the app literally cannot scan for nearby Bluetooth devices.
Background activity is equally critical. Go to your phone’s battery settings and find FitCloudPro. Make sure it’s set to “Unrestricted” or “No Restrictions” depending on your phone model. If it’s set to any battery optimization mode, your phone will close the app aggressively, breaking the connection. Some phones have additional restrictions buried in a “Special Access” menu, so check there too if connections still fail after enabling the obvious permissions.
5. Reduce Bluetooth Interference
Move away from potential sources of interference to test if environmental factors are causing your connection problems. Step outside or go to a different room away from your wireless router, microwave, and other electronics. Try the connection in this cleaner signal environment.
If the watch connects successfully in the interference-free zone, you’ve identified the problem. You can’t eliminate all interference, but you can minimize it. Keep your phone and watch on the same side of your body rather than having one in your left pocket and one on your right wrist. This reduces the distance the signal travels through your body, which absorbs radio waves.
Turn off Bluetooth on devices you’re not actively using. That old tablet you keep meaning to use, those wireless headphones in your bag, even your car’s Bluetooth system when you’re not driving can all create interference. Fewer active Bluetooth devices means cleaner signals for your Popglory watch.
6. Factory Reset Your Watch
When nothing else works, a factory reset wipes all data and settings from your watch, returning it to its original out-of-the-box state. This nuclear option eliminates any corrupted settings, conflicting pairings, or software glitches that survived your other troubleshooting attempts.
Access the reset function through your watch’s settings menu. The exact steps vary by model, but most Popglory watches have a “Reset” or “Factory Reset” option under Settings. Select it and confirm when prompted. The watch will restart and display the initial setup screen.
After the reset, set up your watch as if it were brand new. Open FitCloudPro and go through the complete pairing process. Enter your personal information again and configure your preferences from scratch. This time-consuming process is worth it because it establishes a clean, conflict-free connection between your devices. Factory resets solve about 80% of stubborn connection problems that resist simpler fixes.
7. Contact Popglory Support
If you’ve tried every solution and your watch still won’t connect reliably, the problem likely involves hardware failure or a software bug that needs manufacturer intervention. Popglory’s customer support team can diagnose issues remotely and determine if your watch needs repair or replacement.
Reach out through the official Popglory website or the contact information that came with your watch. Have your purchase date and model number ready because they’ll ask for this information. Describe exactly what troubleshooting steps you’ve already tried so they don’t waste time suggesting solutions you’ve already attempted.
Wrapping Up
Your Popglory smartwatch connection issues likely stem from common, fixable causes rather than serious hardware problems. Most users find success with simple solutions like restarting both devices, clearing Bluetooth cache, or updating their app and firmware.
Working through these fixes systematically gives you the best chance of resolving your connection problems quickly. Start with the easiest solutions and progress to more involved fixes only if needed. Your smartwatch will be back to tracking your activities and delivering notifications before you know it.