Justice smartwatch connection problems are surprisingly common. You’re definitely not the first person to deal with this, and you won’t be the last. The good news is that most connection failures happen because of fixable issues like Bluetooth glitches or outdated software.
I’ve worked with these smartwatches for years, and I can tell you that about 85% of connection problems get solved with basic fixes you can do at home. No need to mail anything back or spend hours on customer support calls.
This guide covers everything you need to know. We’ll look at why your watch won’t connect, then walk through real solutions that actually work. By the end, you’ll know exactly how to get your Justice smartwatch talking to your phone again.
Understanding the Connection Problem
Your Justice smartwatch talks to your phone through Bluetooth. That’s it. Simple concept, but lots can go wrong in that wireless conversation. The watch sends out a signal, your phone needs to hear it, and they need to agree on how to communicate.
When this process breaks down, your devices just ignore each other. Your watch keeps broadcasting its presence. Your phone keeps looking. But they never actually shake hands and start working together. It’s like two people trying to meet up but neither one can find the other.
Here’s why this matters. A disconnected smartwatch loses most of its value. You miss texts and calls. Your fitness data doesn’t sync. Apps stop working. You basically have a fancy watch that tells time and not much else.
Battery life takes a hit too. Both devices keep searching for each other, which drains power fast. I’ve seen phones lose 20% battery in a few hours just from constant failed connection attempts. Your watch suffers the same fate, burning through its charge while trying to find your phone.
Justice Smartwatch Not Connecting: Likely Causes
Let’s get specific about what’s actually stopping your watch from connecting. Knowing the real cause means you can skip straight to the fix that’ll work.
1. Bluetooth Pairing Gone Wrong
Bluetooth pairing isn’t always smooth. Your phone stores information about every device it’s ever connected to. Sometimes that stored data gets messed up. Could be from a bad update, could be from trying to connect too many times, could just happen randomly.
When pairing data corrupts, your watch and phone get confused. They think they’re already paired but can’t actually communicate. Or one device remembers the pairing while the other forgot. Either way, nothing works.
2. Old Software Causing Trouble
Software updates aren’t just about new features. They fix bugs. Lots of bugs. Connection bugs especially. If you’ve been putting off updates on your phone or watch, you might be dealing with problems that got fixed months ago.
The Justice app on your phone needs updates too. An old app version might not speak the same language as your watch’s new firmware. They’re technically compatible but can’t understand each other properly.
Sometimes watch firmware gets corrupted during an update. Maybe your watch died mid-update. Maybe the download got interrupted. Whatever happened, corrupted firmware makes your watch act weird. Including refusing to connect to anything.
3. Your Phone Isn’t Compatible
Justice smartwatches need certain phone software to work right. Android 5.0 or newer usually. iOS 10 or newer for iPhones. If your phone is older than that, you’re stuck. The watch expects certain features that your phone just doesn’t have.
Phone manufacturers love adding their own special features. Some of those features interfere with smartwatches. Samsung has battery optimization settings that can kill your watch connection. Same with some Xiaomi and Huawei phones. They’re trying to save battery but end up blocking your watch.
4. Too Much Wireless Interference
Bluetooth uses the 2.4 GHz frequency. So does your WiFi router. And your wireless speakers. And your microwave when it’s running. Put all those signals in one room and things get crowded fast.
Your phone can only handle so many Bluetooth connections at once. Got wireless earbuds connected? Car stereo paired? Fitness band? Each one takes up space. Add your Justice smartwatch and your phone might just give up trying to manage everything.
Physical stuff blocks signals too. Thick walls. Metal desks. Even your body can get in the way if you’re holding your phone at a weird angle. Bluetooth works best with clear space between devices.
5. Battery Problems
Low battery weakens Bluetooth signals. Your watch might show 15% battery and still display the time fine, but it doesn’t have enough power to maintain a strong connection. Same goes for your phone.
Power saving modes make this worse. When your phone hits low battery, it automatically cuts power to things like Bluetooth. You won’t always get a notification about it. The phone just quietly reduces Bluetooth functionality and your watch connection dies.
Justice Smartwatch Not Connecting: How to Fix
Time to fix this thing. These solutions handle the most common connection problems, and I’ve listed them in order from easiest to most involved.
1. Restart Everything
Boring advice, I know. But it works. A full restart clears out temporary glitches and resets your Bluetooth connection cleanly. Don’t just put your watch to sleep. Actually power it off. Hold the power button until you see the shutdown menu, then turn it off completely.
Turn your phone off too. Then wait. Give it 30 seconds at least. This isn’t superstition. Devices need time to fully shut down all their processes and clear memory. If you restart too fast, some of those glitches stick around.
Turn your phone on first. Let it finish booting up. Then turn on your watch. Try pairing again from scratch. This solves connection problems more often than you’d think, especially if the issue just started recently.
2. Delete the Old Pairing and Start Fresh
Old pairing data causes problems. Go into your phone’s Bluetooth settings and find your Justice smartwatch in the list. Tap it. Select “Forget This Device.” This wipes out all the connection information your phone has stored.
Your watch needs the same treatment. Open the settings menu on your Justice smartwatch. Look for Bluetooth or Connectivity. Find the option to clear paired devices or reset Bluetooth. The exact wording changes between models, but it’s usually under Settings, then Connections or Bluetooth.
3. Update Your Software Right Now
Check your phone first. iPhone users go to Settings, then General, then Software Update. Android users look under Settings, then System or About Phone. If there’s an update available, install it. Then restart your phone.
Update the Justice app next. Open your app store, search for Justice, and hit Update if it’s there. These app updates often fix connection bugs that users have been complaining about. Developers release patches specifically for pairing problems.
Your watch firmware matters too. Plug your watch into its charger. Make sure it has at least 50% battery. Open the Justice app on your phone and look for firmware updates in the watch settings section. The update takes 10 to 15 minutes usually. Don’t unplug your watch or close the app while it’s updating. Interrupted updates can brick your watch.
4. Fix Phone Compatibility Issues
Check if your phone actually works with your Justice smartwatch. Most models need Android 5.0 or higher. iPhones need iOS 10 or newer. Look up your phone’s operating system version in Settings. If you’re running something older, your options are limited. Either upgrade your phone or accept that some features won’t work.
Battery optimization settings mess with smartwatch connections. On Android, open Settings, then Apps, then find Justice. Tap Battery and set it to “Unrestricted.” This lets the app run in the background and maintain your watch connection properly. iPhone users should check Settings, scroll down to the Justice app, and turn on Background App Refresh.
5. Clear Out Bluetooth Interference
Move somewhere else. Away from your WiFi router, away from wireless speakers, away from the kitchen if your microwave is running. Find a spot with fewer electronics. This gives your devices clean airspace to connect.
Disconnect other Bluetooth stuff from your phone temporarily. Turn off your wireless earbuds. Unpair your car stereo. Remove any other accessories. This frees up resources and gets rid of conflicts. You can reconnect everything after your watch pairs successfully.
Keep your watch and phone close together during pairing. Like, right next to each other. Within a foot at most. No obstacles between them. Once they connect, you can separate them. But that initial connection needs a strong, clear signal with nothing in the way.
6. Factory Reset the Watch
This is the nuclear option. Factory reset wipes everything from your Justice smartwatch and returns it to brand new condition. You’ll lose all your data. Custom settings, activity history that hasn’t synced, everything. But it also eliminates any software problems or corrupted files causing connection issues.
Go to Settings on your watch, then System, then look for Reset or Factory Reset. You might need to confirm with a PIN. The watch will restart and show you the setup screen like you just took it out of the box.
7. Call Justice Support
Sometimes the problem is hardware. A faulty Bluetooth chip. A broken antenna. Software fixes can’t help with physical damage or manufacturing defects. If you’ve tried everything here and your watch still won’t connect, contact Justice customer support. They can run diagnostics and check for known hardware issues with your specific model. If your watch is still under warranty, they’ll replace it. Don’t try to open up your watch yourself. That voids the warranty and usually makes things worse.
Wrapping Up
Most Justice smartwatch connection problems come down to simple fixes. Restart your devices. Update your software. Clear out old pairing data. These basic steps solve the majority of cases I see.
Work through these solutions in order. Start with the quick and easy ones first. You’ll probably have your smartwatch connected and working again in less than 20 minutes. And if nothing works, at least you’ll know it’s time to contact support instead of wasting more time on DIY fixes.