You have been playing your favorite Ubisoft game for hours. You made serious progress, unlocked new gear, and finally beat that one mission that kept giving you trouble. Then you switch to another computer or reinstall your game, and your save file is gone. Your progress vanished into thin air.
This happens because Ubisoft Connect failed to sync your cloud saves. It is frustrating, but it is also fixable in most cases.
In this guide, you will learn exactly why this syncing problem occurs and the simple steps you can take to get your saves back on track.
What It Means When Your Cloud Saves Stop Syncing
Ubisoft Connect is the platform that handles your Ubisoft games, your friends list, achievements, and most importantly, your saved game data. The cloud save feature is supposed to automatically upload your progress to Ubisoft’s servers every time you play. That way, you can pick up where you left off on any device.
When syncing fails, a disconnect happens between your local save files (the ones stored on your computer) and the cloud version. Your game might show an old save, or worse, no save at all. Some players see an error message pop up. Others notice that their progress simply did not carry over, with no warning whatsoever.
Leaving this problem unfixed can lead to permanent data loss. If you keep playing with a broken sync, the cloud might overwrite your newer local save with an older version. Or your local save could get corrupted while the cloud has nothing backed up. Either way, you lose hours of gameplay.
The syncing process depends on several things working together: your internet connection, the Ubisoft Connect app, and the Ubisoft servers themselves. A hiccup in any of these areas can cause your saves to get stuck.
Ubisoft Connect Not Syncing Cloud Saves: Common Causes
Before jumping into fixes, it helps to know what might be causing the issue. Understanding the root of the problem makes it easier to pick the right solution.
1. Unstable or Slow Internet Connection
Your cloud saves need a stable internet connection to upload and download properly. If your connection keeps dropping or runs too slowly, the sync process gets interrupted halfway through.
This often happens with Wi-Fi connections that fluctuate in strength. You might not notice brief disconnections while browsing the web, but they are enough to break the save sync.
Even a connection that seems fine can have packet loss issues that disrupt the data transfer between your computer and Ubisoft’s servers.
2. Ubisoft Connect Running in Offline Mode
Sometimes Ubisoft Connect switches to offline mode without you realizing it. This can happen after a server outage or if the app detected connection problems during startup.
When the app runs offline, it completely stops trying to sync your saves to the cloud. Your game keeps saving locally, but nothing goes up to the servers until you go back online.
3. Corrupted Local Save Files
A corrupted save file can block the entire sync process. When Ubisoft Connect tries to upload a damaged file, the sync fails and often gets stuck in a loop.
Save corruption happens for several reasons: a game crash at the wrong moment, your computer shutting down unexpectedly, or even a bug in the game itself. Once a file is corrupted, the sync simply cannot complete.
4. Conflicts Between Local and Cloud Saves
This one trips up a lot of players. When you have different save data on your computer and in the cloud, Ubisoft Connect does not always know which version to keep.
Maybe you played offline for a while, or you recently reinstalled the game. Now your local save says one thing and the cloud save says another. The app freezes up trying to figure out what to do.
5. Outdated Ubisoft Connect App
Running an old version of Ubisoft Connect can cause all kinds of problems, including sync failures. Updates often include bug fixes specifically for cloud save issues.
If you have disabled automatic updates or keep clicking “remind me later,” your app might be missing critical patches that address syncing bugs.
Ubisoft Connect Not Syncing Cloud Saves: DIY Fixes
Now that you know what might be causing the problem, here are practical steps you can try on your own. Start with the simpler fixes first before moving to the more involved ones.
1. Check Your Internet Connection
This sounds basic, but it is worth doing properly. A quick speed test can tell you if your connection is stable enough for cloud syncing.
Run a test at speedtest.net or a similar site. Look for download and upload speeds above 5 Mbps and make sure your ping stays consistent. If your connection shows high ping spikes or very slow upload speeds, that is likely your culprit.
Try these steps to improve your connection:
- Restart your router by unplugging it for 30 seconds, then plugging it back in
- Switch to a wired connection if you are using Wi-Fi
- Move closer to your router if a wired connection is not possible
- Close other programs that might be using bandwidth, like streaming services or downloads
2. Force Ubisoft Connect Back Online
If the app is stuck in offline mode, you need to manually push it back online. Open Ubisoft Connect and look at the top left corner of the window.
Click on the hamburger menu (the three horizontal lines), then select “Go Online” if that option appears. If you see “Go Offline” instead, the app thinks it is already online, and the problem lies elsewhere.
After switching to online mode, give the app a minute to reconnect. You should see your cloud saves start syncing automatically.
3. Manually Sync Your Saves
Sometimes you need to give Ubisoft Connect a little push. You can force a manual sync through the app settings.
Here is how to do it:
- Open Ubisoft Connect and click on Settings (the gear icon)
- Go to the Downloads tab
- Look for the Cloud Save Synchronization section
- Click Sync Now if the option is available
If you see an error during the manual sync, write down what it says. That error message can help you figure out the exact issue.
4. Clear the Ubisoft Connect Cache
The app stores temporary files that can sometimes get corrupted and cause problems. Clearing this cache forces Ubisoft Connect to create fresh files.
Before you do this, close Ubisoft Connect completely. Make sure it is not running in your system tray either. Then follow these steps:
- Press Windows Key + R to open the Run dialog
- Type %localappdata% and press Enter
- Find the folder named Ubisoft Game Launcher
- Delete the cache folder inside it
After deleting the cache, restart Ubisoft Connect. The app will rebuild its cache files, and this often fixes stubborn sync problems.
5. Verify Your Game Files
Corrupted game files can interfere with the save sync process. Ubisoft Connect has a built-in tool to check and repair your game installation.
Open your game library in Ubisoft Connect. Click on the game that is having sync issues, then click on Properties in the left sidebar. Select Verify Files and let the process run. This can take several minutes depending on the game size.
The verification checks every file against Ubisoft’s servers and replaces anything that does not match. Once it finishes, try syncing your saves again.
6. Check for App Updates
Make sure you are running the latest version of Ubisoft Connect. An outdated app is one of the most common causes of sync failures.
Click on the menu icon in the top left corner of Ubisoft Connect. Select Settings, then look for an Update option. If an update is available, install it and restart the app. Ubisoft regularly releases patches that fix cloud save bugs, so staying current matters.
7. Contact Ubisoft Support
If none of these fixes work, the problem might be on Ubisoft’s end or related to your specific account. At this point, reaching out to Ubisoft’s customer support team is your best option.
Visit support.ubisoft.com and submit a ticket describing your issue. Include details like which game is affected, what error messages you see, and what fixes you have already tried. Their support team can check your account for issues and sometimes recover lost save data from their servers.
Be patient with response times, especially during new game launches when their support queues get busy.
Wrapping Up
Cloud save syncing issues with Ubisoft Connect usually come down to connection problems, app glitches, or file conflicts. The good news is that most of these have straightforward fixes you can handle at home without any technical expertise.
Start with the simple solutions like checking your internet and clearing the cache. If those do not work, move on to verifying game files and updating the app. Your saved progress is valuable, and with a bit of patience, you can almost always get it syncing properly again.