Your fitness tracker has been counting every step you take, but your 365 Health app shows zero progress. Frustrating, right? You’ve walked miles today, climbed stairs, and stayed active, yet your app acts like you’ve been sitting still all day.
This syncing issue is super common, and the good news is that most cases can be fixed without calling tech support. This article will walk you through why your steps aren’t showing up and how to get everything working smoothly again.
What’s Actually Happening When Steps Don’t Sync
Your 365 Health app relies on a constant conversation between your phone’s sensors (or your wearable device) and the app itself. When steps don’t sync, that conversation has broken down somewhere along the line. Your phone or fitness band is still counting your movement, but the app isn’t receiving or processing that data properly.
This breakdown can happen silently. You might open the app expecting to see your daily progress, only to find yesterday’s numbers staring back at you. Sometimes the app freezes at a certain step count. Other times, it shows partial data, syncing some hours but skipping others entirely.
If left unfixed, you’ll lose accurate tracking of your fitness goals. Your weekly summaries will be wrong, your achievement badges won’t unlock, and you’ll have no real record of your actual activity levels. For people who depend on this data for health monitoring or fitness challenges, that’s a serious problem.
The app might also drain your battery faster while trying (and failing) to sync repeatedly. Your phone keeps attempting to connect and transfer data, using up resources in the background without any visible progress to show for it.
365 Health App Not Syncing Steps: Likely Causes
Understanding what breaks the syncing process helps you fix it faster. Most sync failures trace back to a handful of predictable issues that you can tackle yourself.
1. Permission Settings Got Disabled
Your app needs specific permissions to access your step data, but these can get turned off accidentally. Maybe you denied access during setup, or a recent phone update reset your privacy settings.
Without proper permissions, the app is essentially locked out of your phone’s motion sensors. It’s like giving someone a key to your house but then changing the locks.
Phone manufacturers are getting stricter about privacy, which means apps can’t just grab your data anymore. They need your explicit permission, and if that permission isn’t there, the syncing stops cold.
2. Background App Refresh Is Turned Off
Apps need permission to work even when you’re not actively using them. If background refresh is disabled for 365 Health, the app can’t update your step count until you manually open it.
This setting saves battery life, which is why some people turn it off. But fitness apps depend on continuous background activity to track your movement throughout the day. Turn it off, and your steps only sync when the app is open on your screen.
3. Poor Bluetooth Connection
If you use a separate fitness tracker or smartwatch, your steps travel via Bluetooth to your phone before reaching the app. Weak or interrupted Bluetooth connections mean your data gets stuck halfway.
Bluetooth can be temperamental. Distance matters. So does interference from other wireless devices. Even having your phone in a bag while your watch is on your wrist can sometimes weaken the signal enough to cause problems.
The connection might seem fine for music or calls but still struggle with the constant, small data packets that step tracking requires. These tiny bits of information need a steady connection to flow properly.
4. Outdated App Version
Older versions of the 365 Health app might have bugs that prevent proper syncing. Developers regularly release updates to fix these issues, but you have to actually install them.
Your phone might not auto-update apps if you’re low on storage or connected to mobile data instead of WiFi. That means you could be running a version from months ago, complete with all its known problems.
5. Cache and Data Corruption
Every app stores temporary files (cache) to run faster. Over time, these files can become corrupted or bloated, causing all sorts of glitches including sync failures.
Your step data might be there, but the corrupted cache prevents the app from reading and displaying it correctly. Think of it like a filing cabinet where the labels have fallen off. The information exists, but the app can’t find it.
365 Health App Not Syncing Steps: How to Fix
Fixing sync issues usually takes just a few minutes once you know where to look. These solutions work for most common problems, starting with the simplest fixes first.
1. Check and Enable All Required Permissions
Your first stop should be your phone’s permission settings. Open your phone’s Settings app, find 365 Health in your app list, and tap on Permissions. You need to enable several specific permissions for step tracking to work.
Make sure these are turned on:
- Physical Activity or Motion & Fitness (the exact name varies by phone)
- Location (some apps need this for GPS-based activities)
- Storage (to save your fitness data locally)
After enabling everything, close the Settings app and open 365 Health again. Give it a minute to process. Your missing steps often appear within seconds once the app has proper access again.
2. Turn On Background App Refresh
Background refresh keeps your app working even when you’re not using it. On an iPhone, go to Settings, then General, then Background App Refresh. Find 365 Health and make sure it’s switched on.
For Android phones, open Settings, tap Apps, select 365 Health, then choose Battery. Look for any options like “Allow background activity” or “Remove restrictions” and enable them.
This change means your steps will sync automatically throughout the day. You won’t need to open the app manually just to see updated numbers anymore.
3. Reconnect Your Bluetooth Device
If you wear a separate fitness tracker, try disconnecting and reconnecting it. Open the 365 Health app, go to Device Settings or Connected Devices, and remove your tracker. Then restart both your phone and your wearable device.
After both devices are back on, pair them again through the app. Follow the connection prompts carefully. Once reconnected, your tracker should start sending step data immediately.
Keep your phone and tracker close together during the reconnection process. Bluetooth pairs more reliably when devices are within a few feet of each other.
4. Update the App to the Latest Version
Open your phone’s app store and search for 365 Health. If an update is available, you’ll see an “Update” button instead of “Open.” Tap it and wait for the download to complete.
Updates often include specific fixes for syncing problems. Developers track common complaints and release patches to address them.
Once updated, open the app and check if your steps start syncing. Sometimes you’ll see all your missing data flood in at once after an update installs.
5. Clear App Cache and Data
This step is a bit more aggressive but often works when nothing else does. On Android, go to Settings, then Apps, select 365 Health, and tap Storage. You’ll see options to Clear Cache and Clear Data.
Start with Clear Cache. This removes temporary files without deleting your account or settings. Open the app again and see if syncing resumes.
If clearing cache doesn’t help, try Clear Data. This resets the app completely, so you’ll need to log back in and set up your profile again. But it usually fixes stubborn syncing issues.
6. Force Stop and Restart the App
Sometimes the app just needs a fresh start. On most phones, you can force an app to close completely, which is different from just swiping it away.
Go to Settings, then Apps, select 365 Health, and tap Force Stop. Wait about ten seconds, then open the app normally from your home screen. This complete restart often kicks the syncing process back into gear.
7. Contact 365 Health Support
If you’ve tried everything and your steps still won’t sync, it might be a server issue or a bug that needs developer attention. Reach out to 365 Health’s support team through the app or their website.
Provide specific details about your phone model, app version, and what you’ve already tried. This information helps support staff diagnose the problem faster and offer targeted solutions.
Wrapping Up
Step syncing issues with your 365 Health app usually come down to a handful of fixable problems. Most of the time, checking your permissions or updating the app gets things working again within minutes.
Your activity data matters, whether you’re tracking fitness goals or monitoring your health. These fixes put you back in control of accurate step counting so you can trust the numbers you see on your screen.